Wolff studios Privacy Policy

Effective Date: 5 July 2025

Wolff Studios is committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you browse our website, make a purchase, or engage with us across our platforms. By interacting with Wolff Studios, you agree to the practices described in this policy.

When you visit our site, place an order, sign up for our emails, contact customer support, or engage with us via social media, we may collect both personal and technical information from you. This can include your name, email address, shipping and billing details, phone number, payment information (which is processed securely and never stored by us), as well as order history and preferences. Additionally, we may automatically collect non-identifying data such as IP address, device type, browser, and site usage patterns. This information allows us to better understand how our website is used and how to improve it for our customers.

The information we gather is used primarily to fulfil and manage your orders, respond to enquiries, provide updates regarding your purchase, and enhance your experience with Wolff Studios. If you have chosen to receive marketing communications, we may also send occasional updates about new collections, special offers, or brand news. You can unsubscribe from these communications at any time using the link provided in our emails.

We respect your data and do not sell or rent your personal information to third parties. However, we do work with trusted service providers who help us operate our business—for example, payment gateways, shipping couriers, marketing email platforms, and analytics providers. These third parties are only given the information necessary to perform their services and are required to keep your data secure and confidential.

Cookies are used on our website to personalise your experience, remember your preferences, and analyse traffic to improve functionality and marketing. These small files are stored on your browser and may be managed or disabled through your browser settings. However, doing so may affect your ability to fully use our website.

Your data is stored on secure servers and trusted third-party platforms that employ industry-standard encryption and security measures. While we take reasonable steps to protect your personal information, no online transmission or storage method can be completely guaranteed as secure. By using our site, you acknowledge and accept this risk.

As a customer, you have the right to access, correct, or request the deletion of your personal data, as well as to withdraw your consent to marketing communications. If you would like to make such a request, or if you have any questions about how your data is handled, you can contact us at hello@wolffstudios.com.au and we’ll respond promptly.

Please note that our site may contain links to third-party websites for your convenience. These sites have their own privacy practices, which we do not control, and we are not responsible for their content or policies.

Wolff Studios may occasionally update this Privacy Policy to reflect changes in our practices or relevant laws. Any revisions will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how your information is protected.

If you have any questions or concerns about this policy or your data, please reach out to us at info@wolffstudios.com.au. Our business is based in Byron Bay, Australia, and we are committed to maintaining transparency and integrity in all customer relationships.